FAQ

Who is eligible to get the education subscription rate? 
A. Both students and academic staff from Australian universities, NTEU members, TAFEs, colleges and secondary schools. International students studying in Australia are also eligible.

How long will it take before my magazines start arriving?
When you subscribe to a magazine your subscription will not start with the current issue, as certain processing times will apply. Here are some estimates of when your first issue should arrive... Australian weekly and fortnightly magazines: 4 - 5 weeks. Australian monthly magazines: 6-7 weeks. International weekly magazines: 4-6 weeks. International fortnightly and monthly magazines ( National Geographic): 8 to 12 weeks. Magazines that are bi-monthly and quarterly can take longer as they are released fewer times through the year. If more than this time elapses, we are happy to chase your order up with the publishers. Also, the subscription "starts" from when you get your first copy, and runs for 12 months from then.

Can subscriptions start anytime, or do they run Jan-Dec?
Subscriptions can start at anytime of the year and will run for 12 months from when you get your first copy.

If I change address, who should I tell, studentmagazines or the publisher direct?
It is better to inform studentmagazines. We notify the publisher immediately, and are in a better position to fix anything if you miss an issue. Also, it ensures you get a renewal notice at the education rate. Most publishers require at least three weeks notice, except for National Geographic, they require between 8-12 weeks.

Does the processing time come out of the number of magazines in my order ie. if the order takes a month to process, do I lose that month from my subscription?
No. If you subscribe for 12 months and that is 51 issues, you will receive 51 issues, commencing from the time the processing is complete.

Will studentmagazines put me on a database and send me heaps of junk mail?
No. The only thing we will send you is a renewal reminder that your subscription is coming to an end. If you tick the "I am happy to sent other student-related discounts" you may around 4 emails or letters per year about other worthwhile discounts. Your details are NEVER ever given or sold to third parties. See our Privacy statement.

If I am getting an international magazine and I move overseas, can the publisher send it there?
The following magazines will do this: National Geographic, The Economist and Fortune. Just notify studentmagazines of the new overseas address, and we will ensure it is changed by the publisher.

Why are monthly publications "slower" to process?
They are just as fast to process, but if your name appears on the system just after the despatch cut off date for an issue, then you have to wait for the next issue to be released. This also applies for bi-monthly and quarterly magazines.

Can I subscribe for a friend or family member?
Yes, as long as they also meet the eligibility criteria. The person receiving the subscription must be a student or an academic member of staff.

What are the top 5 magazines ordered by ... Academic Staff?

1. The Economist
2. BRW
3. New Scientist
4. National Geographic
5. SMH

What are the top 5 magazines ordered by ... Students?

1. The Economist
2. BRW
3. National Geographic
4. AFR
5. TIME


When should I renew?
Presuming you are still eligible, if you want an uninterrupted subscription, renew at least 2 months before your subscription ends. No matter how early your renewal arrives, it will automatically be added on to the end of your current subscription.

Am I able to cancel my subscription?
The following publications do not offer a refund: New Scientist, Encore, Travel Weekly, Money Management, B&T Weekly, APC, The Bulletin, Inside Film, Atomic, PC Authority, Marketing, Macworld, Desktop, (inside), and AR. Please allow 8-12 weeks for National Geographic cancellations to take effect. With other titles you may cancel your remaining subscription. Your refund will be calculated by; 1. Dividing the number of issues yet to be received by the total number of issues included in the subscription. 2. Subtracting a $20.00 cancellation fee.
Please note that the above refund policy does not include SMH , as a higher cancellation fee will apply, or no refund offered, depending on the remaining time left on the subscription. Cancellations must be done by calling Senay on 1300 552 100.

If I change my mind and cancel a magazine and use my refund to buy another subscription, would I still need to pay a cancellation fee?
If you have a change of mind and wish to cancel a magazine and apply your refund to another purchase , please note that you will incur a $5.00 transfer fee. Also note that several publications (listed above) do not have a cancellation policy.

What should I do if I am missing an issue?
The quickest way to fix this is to contact the publisher directly as they organise your deliveries. Their details appear on the magazine's mailing label. You may be asked for your 'account number'. This also appears on the mailing label, above your name and address. If you don't have your account number, please quote your name and address. If there is a problem with the delivery, please make sure you send notification ASAP as a publisher may not compensate you if a long period of time has elapsed.

Can I put a subscription in more than one name?
No, please put the subscription in one person's (a student or teacher) name only, as otherwise it can get very confusing when studentmagazines or a publisher is trying to locate your order should you have an enquiry.

What would happen if all the students in the world who fell asleep in class were laid end-to-end?
They would be a lot more comfortable.